Shipping & Returns

 

Shipping Domestic

USPS shipping is used. Items are shipped within a 1-3 day timeframe unless it is a custom order or other arrangements have been made. I am working on expanding shipping options to stay tuned.

Shipping International

Please E-mail me @ rockandoilnaturals@hotmail.com to get a custom quote on all international orders.

 

Returns

Returns must be made within a 7 day period. Return shipping is paid by the buyer. If order is incomplete, I will pay for shipping on replacement items.

If Package is damaged in shipping by USPS, I am not responsible for replacement.

Refunds are available only on unused- unopened items.

I may cancel a transaction under the following circumstances:

-The buyer did not pay. 
-Both Rock & Oil and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
-Rock & Oil has decided to refuse service to the buyer, and if the buyer has already paid, you have issued a full refund, including shipping.
-The buyer did not receive the item(s) ordered, even though you provided proof of shipping, and you have issued a refund for the item. Shipping is non-refundable.
-Both Rock & Oil and the buyer agreed that the buyer could return the item for a refund, you have received the returned item and issued a refund to the buyer for the item. Shipping is non-refundable.